LolaJack Privacy Policy

At LolaJack, we respect your privacy and are committed to protecting your personal data whenever you visit lolajack.com or use our services. This Privacy Policy explains how we, Lumina Ltd, the operator of LolaJack Casino, collect, use, store, and protect your information. By registering an account or using our platform, you agree to the practices described below.

Who We Are

LolaJack Casino is owned and operated by Lumina Ltd, registered in Seychelles, and licensed under Anjouan Gaming Licence No. ALSI-202411077-FI2. Here at LolaJack, we provide our services to players in the European Union, United Kingdom, Canada, Australia, New Zealand, and other supported jurisdictions. For any questions regarding this policy, our data protection team can be reached at support@lolajack.com.

Information We Collect

Our LolaJack platform collects information necessary to provide a secure, compliant, and personalised gaming experience. We may collect the following categories of data:

• We gather registration information such as your name, date of birth, email address, phone number, and residential address when you create a LolaJack casino account.
• We collect identity verification documents, including government-issued ID, proof of address, and payment verification, as required by our licensing obligations.
• We track your gaming activity, including deposits, withdrawals, wagers, bonus usage, and gameplay history across our casino and sports betting sections.
• We record technical data such as your IP address, device type, browser information, and login timestamps.
• We store communication records from your interactions with our 24/7 live chat, email, or Help Centre support.
• We use cookies and similar tracking technologies to understand how you use lolajack.com and to improve our services.

Payment and Financial Data

Since we support numerous deposit and withdrawal methods, including Visa, Mastercard, Skrill, MiFinity, bank transfer, and cryptocurrencies such as BTC, ETH, and USDT, we may collect transaction data necessary to process your deposits and withdrawals, prevent fraud, and comply with anti-money laundering regulations. We do not store full card numbers; sensitive payment data is processed through secure, encrypted channels by our payment partners.

How We Use Your Information

Our LolaJack team uses your personal data for the following purposes:

• To verify your identity and age before allowing you to play or withdraw funds.
• To process transactions, manage your account, and apply welcome bonuses or reload offers.
• To communicate important account updates, promotions, and loyalty program notifications.
• To detect and prevent fraud, money laundering, and unauthorised account access.
• To comply with our regulatory and legal obligations under our Anjouan gaming licence.
• To improve our website performance, game offerings, and customer support quality.
• To personalise your VIP experience across our Ember, Frost, Glacier, Blaze, and Supreme loyalty tiers.

Legal Basis for Processing

We process your data based on several legal grounds, including the performance of our contract with you, our legitimate business interests, compliance with legal obligations, and, where applicable, your consent. Where required by data protection law, including for players in the European Union, we ensure that our processing activities meet applicable GDPR standards.

How We Share Your Information

We do not sell your personal information. However, we may share your data with:

• Payment providers and financial institutions to process deposits and withdrawals.
• Identity verification and fraud prevention partners.
• Game and live casino providers such as Pragmatic Play, Evolution, and NetEnt, where necessary for gameplay functionality.
• Regulatory authorities, law enforcement, or courts when legally required.
• Professional advisors, auditors, and service providers who support our operations under confidentiality obligations.

Cookies and Tracking Technologies

We at LolaJack use cookies to remember your preferences, keep you securely logged in, and analyse traffic on our site. You can manage or disable cookies through your browser settings; however, doing so may affect certain features of our LolaJack casino platform, including PWA functionality on iOS and Android devices.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our regulatory, accounting, and anti-fraud obligations. Even after you close your LolaJack account, we may retain certain records for the period required by applicable gaming and financial regulations.

Data Security

Our LolaJack platform employs industry-standard security measures, including encryption, secure servers, and restricted access controls, to protect your personal and financial information. While we take extensive precautions, no method of transmission over the internet is entirely secure, and we encourage you to use strong passwords and protect your login credentials.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• You have the right to request access to the personal data we hold about you.
• You can ask us to correct inaccurate or incomplete information.
• You may request that we delete your data, subject to our legal retention obligations.
• You can object to or restrict certain types of processing, including marketing communications.
• You have the right to request a copy of your data in a portable format.
• You may withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact our support team at support@lolajack.com, and we will respond in accordance with applicable law.

International Data Transfers

As Our LolaJack operations serve players across the European Union, United Kingdom, Switzerland, Canada, Australia, and New Zealand, your data may be transferred to and processed in countries outside your country of residence. We take appropriate steps to ensure such transfers are protected by adequate safeguards.

Responsible Gaming and Age Verification

We collect and verify age-related information to ensure that only individuals of legal gambling age access LolaJack Casino. We are committed to responsible gaming, and any data related to self-exclusion or deposit limits is processed to support our player protection obligations.

Marketing Communications

We may send you information about our welcome bonus, weekly and weekend reloads, cashback offers, and VIP program updates if you have opted in to receive marketing communications. You can unsubscribe at any time using the link provided in our emails or by contacting our support team directly.

Third-Party Links

Our website may contain links to third-party websites, including payment providers or affiliate partners. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies.

Children's Privacy

LolaJack Casino is intended solely for adults who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors, and any such data discovered will be promptly deleted.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post any updates on this page, and continued use of our services after such changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at support@lolajack.com. Our support team is available 24/7 via live chat, email, and our Help Centre to assist you.